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Aura® Contact Center Maintenance and Troubleshooting Exam, 3301, Made Easy

Exam 3301, a certification for Aura® Contact Center Maintenance and Troubleshooting Exam, is a way towards specialization for Database professionals. IT professionals, who install, configure and maintain server databases go a notch up with this certification. Since it comes from Avaya, there’s no scope of any doubts on the skill set of candidate. The certification adds more to the efficiency of aspirants. Along with clearing this exam, professionals will set-up data base systems with an enhanced efficiency and also follow-up their operation, data storage and security in a better manner.


Avaya informs that IT professionals undertaking the below responsibilities can attempt it:

Database back-up

Audition, configuration of Avaya Aura® services

Audition, configuration, deploying of Avaya Aura® instances/components

Implementation of migration strategy, column store indexes, contained databases, HADR

Importing and exporting data

Contact Center Maintenance and Troubleshooting Exam of Avaya Aura® and its services

Maintenance of database and indexes

Management of database and permissions, data partitions, logins and server roles, Avaya Aura® agent alert-jobs-operators-instances

Management of users and database roles

Management, creation and designing log files

Optimization of queries

Contact Center Maintenance and Troubleshooting Exam planning

Database restoration

Security troubleshoot


Examination Brief

Avaya sets around 45-55 3301 Questions, generally varying in every exam. Some questions and answers are multiple choice, while others are multiple choice multiple answer questions. And then a few with scenario questions testing practical knowledge.


The total time allowed is 120 minutes, in which answering the entire 45-55 questions one has to score a minimum of 70% marks. The good thing here is that there is no negative marking, however, a partially correct answer will not fetch any marks in 3301 Multiple-Answers Questions. So, an aspirant will have to make sure that the exact number of answers.


Exam Paper

Avaya tests for a few selected sections for this paper, below is how the vendor weighs each section:

Contact Center Maintenance and Troubleshooting Exam and Configuration: 19%

This will include planning for the Contact Center Maintenance and Troubleshooting Exam; then Avaya Aura®  Contact Center Maintenance and Troubleshooting Exam and services; implementing a migration strategy; configuration of additional components of; Avaya Aura®  agent management. 3301 Sample Questions are the best bet for preps here.


Maintenance of Instances and Databases: 17%

This is further divided into Avaya Aura® clustered instance management and implementation.


Optimization and Troubleshooting: 14%

To get full marks in this section, know well how to identify & resolve concurrency problems; collection, analyzing, troubleshooting data; audition of Avaya Aura®. 3301 Training kits can be a good help here.


Data Management: 19%

Learn how to configure & maintain a strategy for back-up; database restoration; index implementation and maintenance; import and export of data.


Security: 18%

For this, one has to understand how to manage logins, server roles, database permissions and roles, users and finally troubleshooting security.


Implementing Availability: 12%

One should know implementation of Always On, database mirroring and replication.



There are many exams 3301 Sample Tests available in the online Sites like Cert4Prep to start with your preps. However, practice exam is something that every aspirant should go through as it provides a live experience of the Aura® Contact Center Maintenance and Troubleshooting Exam, which is important as it helps in scenario questions.


Many online tutors guide by 3301 Coaching Kits, however, one should always be cautious before buying any particular guide. A tutoring site that lists only questions and answers is not much to be trusted, as what vendor Avaya might ask is not sure.


Avaya's Trick

Avaya confuses candidates by adding information unnecessary. Smartness, confidence and hands-on experience helps and thus practice exam helps.

Cert4Prep Provides you Complete Information to pass your IT Exams Regarding ACSS Actual Exam and 3101 Study Kits.



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